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KMID : 1138720130390010037
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Korean Public Health Research
2013 Volume.39 No. 1 p.37 ~ p.45
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A Study on Perception, Attitude, and Satisfaction level of the Subjects of DRG Payment System
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Song Hye-Suk
Kim Young-Soon
Choi Hyo-Jung
Sim Sang-Hyo
Kim Yoon-Shin
Cho Woo-Hyun
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Abstract
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Objectives: This study was done to provide basic data that can be establish stablization of system through study on what people are thinking about DRG payment system.
Methods: This survey was done over 7 weeks on 200 people having completed their hospital bill payment through the DRG payment system at 2 general hospitals in the new towns of Gyongido, which provide the DRG payment system. The way of analysis is to investigate their perception, satisfaction, recommendation and intention of reutilization as well as correlations of each of the variables by self-reported responses.
Results: The main results of this study show more than 75% were unaware of the DRG payment system when being admitted and 78% found out at the time of discharge, but the satisfaction level of payment method and treatment cost was high at over 58% while 4% or less were dissatisfied. Recommendation and intention of reutilization had a high support of over 55%, while more than 60% hoped for expansion of the DRG payment system The more caesarean section had lowest recommendation and intention of reutilization. However Cataract surgery had as much as 6 times or more the recommendation than the caesarean section.
Conclusion: The degree of satisfaction is higher than half of people even though people do not know that they included in DRG payment system. Govement try to establish way of support and advertisement activity in order to promote understanding of general public.
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KEYWORD
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DRG, DRG Perception, DRG Attitude, DRG satisfaction
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